Frequently Asked Questions
Yes! Once you place your order, you will receive an email confirmation. You will then receive another email with tracking information within the next 24-48 business hours. You can track your order here: Track Order
We offer 2 styles of boxes: the Luxury Wooden Light Box and Standard Box (included). You will receive the one you selected at the time of purchase.
Our store is exclusively online at https://Regalos.Gifts and we offer home delivery. Our factories are located in St. Petersburg, Tampa, FL, USA (for orders from the USA and Puerto Rico) and in Amsterdam, Netherlands (for orders from Europe).
No! The necklace and earring are made of high-quality materials with a 14k and 18k gold finish, and have been properly treated to maintain their properties.
We always recommend applying proper care by avoiding exposure to chemicals and moisture, and storing it in a safe, dry place when not in use.
Yes, we ship to all US states and the rest of the world.
We use the United States Postal Service (USPS).
Our delivery time is 3-7 business days to anywhere in the United States. We offer two shipping options: Free Shipping and Expedited Shipping .
You have two ways to contact us. You can contact us through our Email Support ( Clients@Regalos.Gifts ) and you can also chat with us through our Facebook Messenger Live Chat: https://m.me/RegalosGiftsOnline.
That's right! If your collar breaks or has any other issues, contact us and we'll send you a free replacement!
In most cases our necklaces and earrings are made of surgical stainless steel with a white, yellow or rose gold plating, adorned with delicate transparent crystals surrounded by a brilliant cubic zirconia.
We also have special certified solid gold items that can be ordered from our catalog.